Total Business Hosting (TBH) operate an Auto Renewal Policy on all products and services, which is designed to ensure continuity of service.

 

Customers can opt out from Auto Renewal or manage their Auto Renewal settings for individual or all TBH products and services via 'My Services' in the Customer Portal .

 

For customers with Auto Renewal active, fees for the Renewal Term are payable up to seven (7) days in advance of the contract expiry date.

 

As per the TBH Cancellation Policy customers wishing to cancel their Auto Renewal must do so by contacting their Account Manager at least 14 days prior to the contract expiry date.

 

Any Auto Renewal notification emails will be sent to the email address which is held at that time for the customers account, so it is important that customers ensure their contact and billing details, specifically their email address is up to date.

 

To ensure services are renewed via Auto Renewal, customers must ensure that their contact and billing details are updated at all times. Customers updating Credit/Debit Card details must be aware that they will be at risk of losing services if details are not updated before the day services are scheduled to expire. TBH cannot be held responsible for loss of a Domain Name if the Auto Renewal is cancelled or a customers contact and billing details are not up to date, therefore preventing the Auto Renewal from taking place.

 

Auto Renewal of TBH services is excluded from the 30 Day Refund Policy as it is the customers responsibility to cancel services, in writing, 14 days prior to the contract expiry date.

 

If you have any problems with or enquiries about our Auto Renewal service, please contact your Account Manager.